Employee engagement is key to any businesses’ success and its essential business owners recognise
this to avoid costing time, money and effort.
With only 11% of employees admitting they feel engaged within the workplace 1, employers could
potentially face serious backlash within their business if employees are not engaging in their work as
much as they should be.
On a mission to achieve excellence in the workplace, employee engagement specialist Rachael Bull
has teamed up alongside leading UK coach and sibling Matt Bull, to launch Engage & Grow in Central
Midlands.
Engage & Grow is a global brand that focuses on re-engaging and re-energising workforces, one
employee at a time, through bespoke group coaching programmes and workshops. Rachael said:
“We focus on bringing leaders and employees together, to discuss and decide what actions,
behaviours and attitudes will help their business succeed.
“Once identified, it’s vital these findings are acted upon to create an inspiring and motivational
workplace, transforming disengage into re-engage.”
What exactly does employee engagement mean?
Employee engagement can be referred to as the emotional commitment an individual demonstrates
to their employment.
This level of commitment can often be judged upon several factors, including willingness to learn
and collaborate, passion, dedication and motivation.
Depending on the level of commitment, whether that be high or low, can depend on how effective
the employee is within the business, and recent studies have shown that companies with engaged
employees enjoy 21% more profitability, as well as significantly lower staff turnover and great
retention.
Since COVID-19, we have witnessed a huge behavioural shift regarding employees and their
attitudes towards the workplace. Flexible hours and remote contracts have led to individuals
reconsidering their priorities, and with a recent study discovering just 35% of employees rate their
productivity as ‘strong’ 2 , employee engagement levels are at an all-time low.
How exactly do disengaged employees impact the workplace?
1. Loss of productivity and time
With employees appearing disengaged and unmotivated, other employees may be trying to
overcompensate for the lack of work ethic demonstrated by the individual.
However, this can result in burnout for the over-delivering employee, leading to them becoming
exhausted and disengaged too.
This creates a time-consuming task for employers as they shift their focus onto managing the impact
of poor performers and recruiting new employees.

1 About – Engage and Grow
2 The Enormous Cost of Unhappy Employees at the Workplace (perkbox.com)

2. Damage to your reputation
It’s well known that typically those who provide poor customer service are eager to leave their role.
However, this service can leave a lasting impression on customers and often steer them away from
returning to the business in future.
With a recent study uncovering that 58% of individuals are likely to switch companies because of
poor customer service 3 , its crucial excellent service is provided to uphold brand reputation.
3. Team morale decreases
While being part of a team is rewarding for most individuals, sometimes, if an employee appears
disengaged and uncommunicative, it can cause those around them to feel uncomfortable. This can
impact other employees’ performances, as they become less excited about their work due to
negative surroundings.
As an employer, it’s vital to create an inspiring working environment for employees, ensuring
individuals remain motivated, and engagement levels high. By providing ongoing training and taking
the time to understand employees and their needs, employers can look to create a more supported
environment, boosting team morale.
Working with a professional business coach can help you uncover the most effective ways of
working, for you and your team.
To find out more about how we can help your business, contact ActionCOACH or visit
www.engageandgrowcentralmids.co.uk and complete their free engagement survey to discover how
Engage Grow Central Midlands can increase employee engagement within your workplace.