Welcome to another episode of The Business Spotlight! On this episode, we sat down and spoke with Gareth Winterton, the CEO of Hospitality Digital Services (HDS). During this discussion, Gareth shared his profound insights and experiences in steering his company through the ever-evolving landscape of business development, all while navigating entrepreneurial challenges. So, let’s jump straight in!
Discovering the Vision:
Gareth’s entrepreneurial journey was sparked by a transformative insight in 2018. While transporting a signage product to a London trade show, Gareth witnessed the rise of complex technological solutions in the hospitality industry. Inspired by this, he envisioned a simpler yet equally effective approach: mobile applications.
Drawing on 25 years of expertise in software development, Gareth began his mission to transform the hospitality industry when he established Hospitality Digital Services (HDS). Focused on delivering user-friendly solutions that meet the changing demands of businesses, Gareth envisioned a more accessible approach to technology. As a result, HDS became synonymous with innovation, driven by Gareth’s dedication to streamlining operations and improving customer experiences.
Navigating Entrepreneurial Challenges:
When the COVID-19 pandemic hit, HDS faced unprecedented challenges. However, Gareth and his team swiftly altered their strategies, leveraging their software development expertise to meet the evolving needs of the hospitality industry. With this in mind, they enhanced their mobile ordering platform for contactless transactions and introduced features to support remote operations and compliance.
What makes this so impressive is that under Gareth’s leadership, HDS embraced flexibility, empowering team members to find solutions to emerging challenges.
The Power of Collaboration:
A key part of Gareth’s journey is his teamwork with his wife, who was instrumental in boosting sales and marketing when HDS was just starting out. Their partnership highlights the importance of good communication and working together as a team in the challenging world of entrepreneurship.
Customer-Centric Innovation:
At the core of HDS’s achievements is their sole focus on putting customers first. Gareth stresses the significance of understanding and resolving clients’ challenges, a principle that has driven HDS since day one. By providing customised solutions tailored to each client’s specific needs, HDS has built a loyal customer following, with referrals making up an impressive 98% of their business. This customer-centric approach has been instrumental in HDS’s success, reinforcing their reputation as a trusted partner in the industry.
Resilience in Adversity:
Gareth’s story showcases the resilience and determination needed to thrive in the world of entrepreneurship. Despite facing financial hardships and uncertainties along the way, Gareth emphasises the crucial role of self-belief and perseverance in overcoming obstacles. His resilience has played a key role in guiding HDS through tough times, ultimately emerging from challenges even stronger. Gareth’s journey serves as a powerful reminder of the importance of resilience and determination in achieving entrepreneurial success.
Advice for Aspiring Entrepreneurs:
Gareth shares invaluable insights for budding entrepreneurs navigating the early stages of business growth. He stresses the importance of building a supportive network of like-minded individuals facing similar challenges, who can support and inspire one another in times of need. Gareth also highlights the transformative power of embracing change and innovation as drivers of progress in a competitive business environment.
Gareth’s experience with HDS stands as a source of inspiration for entrepreneurs forging their own paths. With visionary leadership, resilience, and a dedication to customer-centred innovation, Gareth has propelled HDS to remarkable success.
If your business is facing difficulties and you need assistance overcoming challenges, reach out to us today, or visit our blog page to gain access to business advice and inspiration!
